AMC & GM to Part-CC — Amendment 1

Annex to ED Decision 2015/023/R

Annex to Decision 2015/023/R

‘AMC and GM to Part-CC – Amendment 1’

The Annex to Decision 2012/005/R is hereby amended as follows: The text of the amendment is arranged to show deleted, new or amended text as shown below:

1. deleted text is marked with strike through;

2. new or amended text is highlighted in grey; and

3. an ellipsis (…) indicates that the remaining text is unchanged in front of or following the reflected amendment.

The Annex to Decision 2012/005/R (Guidance Material (GM) to Part-CC) is amended as follows: ‘Acceptable Means of Compliance (AMC) and Guidance Material (GM) to Part-CC’

GM1 Appendix 1 to Part-CC(3) is replaced by AMC1 Appendix 1 to Part-CC(3) as follows:

GM1AMC1 Appendix 1 to Part-CC(3) Initial training course and examination

CREW RESOURCE MANAGEMENT TRAINING TABLE The CRM training table recapitulates all elements relevant to CRM training for cabin crew, indicating specifying the following: (a) thoseThe elements of the introductory course on CRM to be covered duringrequired for the cabin crew initial training course and the level to be attained; and, where ‘in-depth’ means a training that should be instructional or interactive in style taking full advantage of group discussions, team task analysis, team task simulation, etc., for the acquisition of knowledge, skills and attitudes. (b) for information thoseThe elements identified as ‘not required’ for the cabin crew initial training, which should beare listed for information as they are covered during other training in accordance with the applicable requirements of Annex III (Part-ORO) ofto Commission Regulation (EU) No 965/2012.

Annex to ED Decision 2015/023/R

CRM TRAINING TABLE Introductory course on CRM Training elements

General Principlesprinciples

Human factors in aviation; General instructions on CRM principles and objectives; In-depth Human performance and limitations.; Threat and error management.

Relevant to the individual cabin crew member

Personality awareness, human error and reliability, attitudes and behaviours, self-assessment and self-critique; Stress and stress management; In-depth Fatigue and vigilance; Assertiveness;, situation awareness, information acquisition and processing.

Relevant to the entire aircraft crew

Error prevention and detection; Shared situation awareness, shared information acquisition &and processing; Workload management; Effective communication and coordination between all crew members including the flight crew as well as inexperienced cabin crew members, cultural differences; Leadership, cooperation, synergy, delegation, decision-making, Not required delegationactions; (covered under CRM Individual and team responsibilities, decision making, and actions; training required by Resilience development; Part-ORO) Surprise and startle effect; Cultural differences; Identification and management of passenger human factors: crowd control, passenger stress, conflict management, medical factors. Specifics related to aircraft types (narrow-/wide-bodieds, single-/multi-deck), flight crew and cabin crew composition and number of passengers

Relevant to the operator and the organisation (principles)

CompanyOperator’s safety culture and company culture, standard operating procedures (SOPs), organisational factors, factors linked to the type of Not required operations; (covered under CRM Effective communication and coordination with other operational personnel training required by and ground services; Part-ORO) Participation in cabin safety incident and accident reporting. Case studies