GM to Part-CC

Annex to ED Decision 2012/005/R

European Aviation Safety Agency

Guidance Material (GM) to Part-CC

Initial issue 19 April 2012

Annex to ED Decision 2012/005/R

Subpart TRA ― TRAINING REQUIREMENTS FOR CABIN CREW ATTESTATION

Annex to ED Decision 2012/005/R

GM to Part-Cabin Crew (Part-CC) Subpart TRA ― TRAINING REQUIREMENTS FOR CABIN CREW ATTESTATION APPLICANTS AND HOLDERS GM1 Appendix 1 to Part-CC(3) Initial training course and examination CREW RESOURCE MANAGEMENT TRAINING TABLE The CRM training table recapitulates all elements relevant to CRM training for cabin crew, indicating: (a) those elements to be covered during the initial training course and the level to be attained; and (b) for information those elements, identified as ‘not required’ for the initial training, which should be covered during other training in accordance with the applicable requirements of Part-ORO (organisation requirements for air operations).

Annex to ED Decision 2012/005/R

CRM TRAINING TABLE

Introductory course on CRM Training elements

General Principles

Human factors in aviation; General instructions on CRM principles and objectives; In depth Human performance and limitations.

Relevant to the individual cabin crew member

Personality awareness, human error and reliability, attitudes and behaviours, self-assessment; Stress and stress management; In depth Fatigue and vigilance; Assertiveness; situation awareness, information acquisition and processing.

Relevant to the entire aircraft crew

Error prevention and detection; Shared situation awareness, information acquisition & processing; Workload management; Effective communication and coordination between all crew members including the flight crew as well as inexperienced cabin crew members, cultural differences; Leadership, cooperation, synergy, decision-making, delegation; Not required Individual and team responsibilities, decision making, and actions; Identification and management of passenger human factors: crowd control, passenger stress, conflict management, medical factors.

Specifics related to aircraft types (narrow/wide bodies, single/multi deck), flight crew and cabin crew composition and number of passengers

Relevant to the operator and the organisation (principles)

Company safety culture, standard operating procedures (SOPs), organisational factors, factors linked to the type of operations; Effective communication and coordination with other Not required operational personnel and ground services; Participation in cabin safety incident and accident reporting. Case studies