Cloud Computing - SME Survey

An SME perspective on Cloud Computing

November 09

Survey

About ENISA The European Network and Information Security Agency (ENISA) is an EU agency created to advance the functioning of the internal market. ENISA is a centre of excellence for the European Member States and European institutions in network and information security, giving advice and recommendations and acting as a switchboard of information for good practices. Moreover, the agency facilitates contacts between the European institutions, the Member States and private business and industry actors. Contact details e-mail: Daniele.catteddu@enisa.europa.eu and Giles.hogben@enisa.europa.eu, Internet: http://www.enisa.europa.eu/ An SME perspective on Cloud Computing

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Background

ENISA Cloud Computing Security Risk Assessment

ENISA (the European Network and Information Security Agency) has conducted a security risk assessment of cloud computing technologies aimed at giving advice to (among others) SME's on the most important risks in adopting cloud computing technologies, as well as ways to address those risks. As part of this study, we have launched a survey of the actual needs, requirements and expectations of SMEs for cloud computing services. The results of the survey were used to support the creation of a use case scenario: “An SME perspective on Cloud Computing”. On this scenario we have then base part of our analysis. The results the analysis can be found in the report: “Cloud computing Risk Assessment: Benefits, risks and recommendations for information security”. Here you can find the raw data from the survey An SME perspective on Cloud Computing

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Questionnaire

An SME perspective on Cloud Computing Survey

Company Size - Question 1

What is the size of the enterprise you represent

Response Response Answer Options Percent Count

1-9 Employees 36,5% 27 10-50 Employees 16,2% 12 50-250 Employees 18,9% 14 Over 250 Employees 28,4% 21

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An SME perspective on Cloud Computing

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Company geo location - Question 2

Please choose the country your SME is based in

Response Country AT BE CY CZ DK FR DE IE IT LU NL SI ES SE CH UK Count 2 2 2 1 2 3 5 5 6 1 5 2 9 1 2 15 63

Other (please specify): USA: 8 - INDIA: 2 - CANADA: 1 11

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Drivers - Question 3

What are the reasons behind your possible engagement in the Cloud Computing area?

Response Response Answer Options Percent Count

Remove economic/expertise barriers impeding to modernize 30,6% 22 business processes by the introduction of Information Technology Avoiding capital expenditure in hardware, software, IT support, Information Security by outsourcing 68,1% 49 infrastructure/platforms/services Flexibility and scalability of IT resources 63,9% 46 Increasing computing capacity and business performance 36,1% 26 Diversification of IT systems 11,1% 8 Local and global optimisation of IT infrastructure through automated management of virtual machines 25,0% 18 Business Continuity and Disaster recovery capabilities 52,8% 38 Assessing the feasibility and profitability of new services (i.e. by developing business cases into the Cloud) 29,2% 21 Adding redundancy to increase availability and resilience 27,8% 20 Controlling marginal profit and marginal costs 15,3% 11 Other (please specify) 13,9% 10

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An SME perspective on Cloud Computing Survey

Number Other (please specify)

1 Creating new business models and new revenue 2 As small company our tasks and time should not be addressed to backup & system aspects 3 Simplification of updating, error correction and similar security functions automatically 4 Major knowledge of IT systems and methodologies and needs of security policy & infrastructure application 5 Access everywhere. Usually free to test. 6 Providing cloud hosting services 7 Unlimited storage capacity 8 Research purposes

An SME perspective on Cloud Computing

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Cloud Models - Question 4

Which solution do you see as the most suitable for an SME, according to this possible Cloud Computing taxonomy? Response Response Answer Options Percent Count

Public Cloud (owned and managed by an unrelated business) 24,7% 18 Private Cloud (owned and managed internally) 15,1% 11 Partner Cloud (owned and managed by a trusted partner) 27,4% 20 A federation of clouds provided by various sources (partner, 31,5% 23 private, etc). Other 1,4% 1

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An SME perspective on Cloud Computing Survey

Cloud Types - Question 5

Which “layer” of the Cloud would you be most likely to approach?

Response Response Answer Options Percent Count

Individual software packages (SaaS) 34,2% 25 Complete operating system and software package available via cloud services (PaaS) 28,8% 21 Just infrastructure services such as storage, network 24,7% 18 capacity etc (Iaas) Security services in the cloud 9,6% 7 Other (please specify) 2,7% 2

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An SME perspective on Cloud Computing

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Use of multiple providers - Question 6

Would you be willing to outsource to multiple providers?

Response Answer Options Response Count Percent

YES 73,6% 53 NO 26,4% 19 Other (please specify) 3

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Number Other (please specify)

1 Likely not. 2 not sure 3 we prefer single-source, but I expect reliability concerns to lead to multiple providers, just as it has in the network infrastructure area

An SME perspective on Cloud Computing Survey

Disaster Recovery options - Question 7

Which of the following disaster recovery options are of interest to you?

Response Response Answer Options Percent Count

Fully outsourced disaster recovery and business continuity 48,6% 35 A contingency plan based on internal resources (i.e. leveraging services/platform/infrastructure already in use 63,9% 46 ‘before the Cloud’) Other (please specify) 1,4% 1

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Number Other (please specify)

1 Possibly a mix of Outsourced and Internal facilities.

An SME perspective on Cloud Computing

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Cloud Services - Question 8

Which IT services/Applications supporting business processes are most likely to be outsourced to a Cloud Computing service provider? Response Answer Options Response Count Percent

Payroll 38,9% 28 Human Resources 19,4% 14 Procurements 16,7% 12 CRM/Sales Management 52,8% 38 Accounting and Finance 30,6% 22 Project management 41,7% 30 Application development on the cloud 44,4% 32 Anonymised data analysis 29,2% 21 Other (please specify) 12,5% 9

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Number Other (please specify)

1 Messaging/collaboration as well as 'standard office tools' 2 We are under development of a massive multiplayer game based on web browser. LAMP (Linux, Apache, MySQL and PHP) services must share resources and work together into servers cloud. 3 Electronic Records Service, including Archiving 4 I don't want to be bothered with anything that isn't my core business. 5 Mail servers 6 Exchange, SharePoint, Hosted Desktop (Word, Excel ect) 7 Knowledge management infrastructure 8 Web presence 9 Call centre

An SME perspective on Cloud Computing Survey An SME perspective on Cloud Computing

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Main concerns - Question 9

What are your main concerns in your approach to Cloud Computing?

Privacy 0 7 28 31 3,36 66 Availability of services and/or 3 9 28 26 3,17 66 data Integrity of services and/or 0 9 28 27 3,28 64 data Confidentiality of corporate data 1 3 17 43 3,59 64 Repudiation 1 24 25 7 2,67 57 Loss of control of services 2 14 29 17 2,98 62 and/or data Lack of liability of providers in 1 15 25 19 3,03 60 case of security incidents Inconsistency between trans 8 25 15 12 2,52 60 national laws and regulations Unclear scheme in the pay per 10 26 14 9 2,37 59 use approach Uncontrolled variable cost 4 21 26 7 2,62 58 Cost and difficulty of migration 7 31 14 6 2,33 58 to the cloud (legacy software etc...) Intra-clouds (vendor lock-in) 5 21 20 10 2,63 56 migration Other (please specify) 3

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An SME perspective on Cloud Computing Survey